Refund policy

As a small business owner, I deeply value your trust and aim to ensure your satisfaction. Here's how refunds and exchanges work:

• Damaged Products:
   If your product arrives damaged, please send me:
  

• An unboxing video and

• Clear supporting images within 7 days of delivery.
  After inspecting the issue, I’ll process a refund for the damaged product.

• Non-Returnable Items:
  Certain items cannot be returned, such as:
  
  

• Custom-made products (e.g., special orders or personalized items).

• Sale items or gift cards.
  If you’re unsure whether your item qualifies, feel free to reach out to me for clarification.

• Exchanges:
  If you'd prefer an exchange, it will depend on whether the product is available. If not, I’ll refund the amount instead.
  
  

Thank you for your understanding and support of my small business! If you have any questions, you can always email me at hello@estherrai.com